.ticket-workspace{min-width:0;display:flex;flex-direction:column;background:#fff;position:relative}.ticket-header{height:70px;border-bottom:1px solid var(--hd-line);display:flex;align-items:center;justify-content:space-between;padding:0 14px 0 18px;flex:none}.ticket-header>div:first-child{display:flex;align-items:center;min-width:0}.ticket-header h2{font:700 15px 'Manrope';margin:0 0 5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-header p{margin:0;font-size:8px;color:#858a94}.ticket-header p b{color:#4b5160;background:#f1f2f5;border-radius:4px;padding:3px 5px}.ticket-actions{display:flex;gap:5px;align-items:center}.ticket-actions>button,.ticket-actions form button{height:30px;border:1px solid var(--hd-line);background:#fff;border-radius:7px;color:#666b76;font-size:10px}.ticket-actions>button{width:30px}.ticket-actions form{margin:0}.ticket-actions form .close-ticket{padding:0 11px;background:#20232a;color:#fff;border-color:#20232a;font-weight:700}.mobile-queue-back{display:none}.inbox-toast{position:absolute;z-index:4;left:50%;top:76px;transform:translateX(-50%);background:#20232a;color:#fff;border-radius:7px;padding:8px 13px;font-size:9px;box-shadow:0 10px 28px rgba(20,22,28,.18)}
.message-thread{flex:1;overflow:auto;padding:18px 24px 25px;background:#fbfbfc}.thread-date{height:28px;display:flex;align-items:center;justify-content:center;position:relative}.thread-date:before{content:"";position:absolute;left:0;right:0;height:1px;background:#e9eaee}.thread-date span{position:relative;background:#fbfbfc;padding:0 9px;color:#9a9ea8;font-size:8px}.thread-message{display:flex;gap:10px;margin:18px 0;max-width:86%}.message-avatar{width:30px;height:30px;flex:none;border-radius:50%;display:grid;place-items:center;background:#e6e8ed;color:#555b66;font-size:9px;font-weight:800}.message-byline{height:21px;display:flex;align-items:center;gap:8px}.message-byline strong{font-size:10px}.message-byline time{font-size:8px;color:#979ba4}.message-byline span{font-size:7px;color:#5d66d7;background:#eceeff;padding:3px 5px;border-radius:4px}.message-body{padding:12px 14px;background:#fff;border:1px solid var(--hd-line);border-radius:4px 12px 12px 12px;font-size:11px;line-height:1.6;color:#444954;white-space:pre-wrap}.from-agent{margin-left:auto;flex-direction:row-reverse}.from-agent .message-byline{justify-content:flex-end}.from-agent .message-body{background:#eef0ff;border-color:#dfe2ff;border-radius:12px 4px 12px 12px}.internal-message .message-body{background:#fff8dd;border-color:#f4e6a8}.ai-context-event{margin:16px 0;padding:10px 12px;border:1px solid #e0e2ff;background:#f5f6ff;border-radius:9px;display:flex;align-items:center;gap:10px;color:#4d5361}.ai-context-event>span{width:27px;height:27px;border-radius:8px;background:#dfe2ff;color:var(--hd-blue);display:grid;place-items:center}.ai-context-event>div{display:grid;gap:2px;min-width:0;flex:1}.ai-context-event strong{font-size:9px}.ai-context-event p{margin:0;font-size:8px;color:#7b8190}.ai-context-event button{border:0;background:transparent;color:var(--hd-blue);font-size:8px;font-weight:700}
.reply-composer{margin:0 14px 13px;border:1px solid #d9dce3;border-radius:10px;background:#fff;position:relative;box-shadow:0 7px 25px rgba(25,29,39,.07)}.composer-tabs{height:34px;border-bottom:1px solid var(--hd-line);display:flex;align-items:flex-end;padding:0 10px;gap:14px}.composer-tabs button{height:34px;border:0;background:transparent;border-bottom:2px solid transparent;color:#8b9099;font-size:9px;font-weight:700}.composer-tabs button.active{color:var(--hd-blue);border-color:var(--hd-blue)}.reply-composer>textarea{border:0;outline:0;resize:none;width:100%;height:82px;padding:12px 14px;font:400 11px/1.5 'DM Sans';color:#383d47}.composer-footer{height:41px;border-top:1px solid #f0f1f3;display:flex;justify-content:space-between;align-items:center;padding:0 7px}.composer-footer>div{display:flex;align-items:center}.composer-footer button{height:28px;min-width:28px;border:0;background:transparent;border-radius:6px;color:#717680;font-size:11px}.composer-footer .write-ai{color:var(--hd-blue);font-size:9px;font-weight:700;padding:0 8px}.composer-footer>div:last-child>span{font-size:8px;color:#9da1a8;margin-right:7px}.composer-footer .send-reply{background:var(--hd-blue);color:#fff;font-size:9px;font-weight:800;padding:0 11px}.send-reply kbd{font-size:7px;opacity:.75;margin-left:5px}
.macro-picker{position:absolute;left:0;right:0;bottom:calc(100% + 7px);background:#fff;border:1px solid #dfe1e7;border-radius:10px;box-shadow:0 18px 45px rgba(30,34,45,.16);z-index:8;overflow:hidden}.macro-picker[hidden]{display:none}.macro-picker>header{height:34px;padding:0 11px;display:flex;align-items:center;justify-content:space-between;background:#f7f8fa;border-bottom:1px solid var(--hd-line);font-size:9px}.macro-picker>header b{display:inline-grid;place-items:center;width:20px;height:20px;border-radius:6px;background:var(--hd-blue);color:#fff;margin-right:5px}.macro-picker>header small{font-size:7px;color:#9a9fa8}.macro-picker>div{max-height:255px;overflow:auto}.macro-picker [data-macro-option]{width:100%;border:0;border-bottom:1px solid #f0f1f3;background:#fff;padding:9px 11px;display:flex;text-align:left}.macro-picker [data-macro-option]:hover,.macro-picker [data-macro-option].focused{background:#f2f3ff}.macro-picker [data-macro-option]>span{display:grid;grid-template-columns:70px 1fr;gap:2px 8px;min-width:0;flex:1}.macro-picker [data-macro-option] strong{grid-row:1/3;color:var(--hd-blue);font-size:9px}.macro-picker [data-macro-option] b{font-size:9px}.macro-picker [data-macro-option] small{font-size:8px;color:#858a94;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.macro-picker [data-macro-option] em{font-style:normal;font-size:7px;color:#777d88}.macro-picker>a{display:block;padding:8px 11px;color:var(--hd-blue);font-size:8px;font-weight:700}
.customer-context{border-left:1px solid var(--hd-line);background:#fff;overflow-y:auto}.context-tabs{height:48px;border-bottom:1px solid var(--hd-line);display:flex;align-items:flex-end;padding:0 13px;gap:15px;position:sticky;top:0;background:#fff;z-index:2}.context-tabs button{height:38px;border:0;background:transparent;border-bottom:2px solid transparent;font-size:9px;color:#858a94;font-weight:700}.context-tabs button.active{color:var(--hd-blue);border-color:var(--hd-blue)}.customer-summary{padding:16px;border-bottom:1px solid var(--hd-line)}.customer-name{display:flex;gap:10px;align-items:center}.customer-name>span{width:40px;height:40px;flex:none;border-radius:50%;display:grid;place-items:center;background:#e8def5;color:#67547a;font-size:11px;font-weight:800;position:relative}.customer-name>span i{position:absolute;right:1px;bottom:1px;width:9px;height:9px;border-radius:50%;background:var(--hd-green);border:2px solid #fff}.customer-name>div{min-width:0;flex:1}.customer-name h3{font:700 13px 'Manrope';margin:0 0 3px}.customer-name p{margin:0;font-size:8px;color:#858a94;overflow:hidden;text-overflow:ellipsis}.customer-name button{border:0;background:transparent;color:#8c919b}.customer-tags{display:flex;flex-wrap:wrap;gap:4px;margin:13px 0}.customer-tags span{font-size:7px;font-weight:700;color:#666b76;background:#f0f1f4;border-radius:4px;padding:4px 6px}.customer-tags span:first-child{background:#fff2d9;color:#a36a0a}.customer-stats{display:grid;grid-template-columns:repeat(3,1fr);border:1px solid var(--hd-line);border-radius:8px;overflow:hidden}.customer-stats>div{padding:8px;border-right:1px solid var(--hd-line);display:grid;gap:3px}.customer-stats>div:last-child{border:0}.customer-stats span{font-size:7px;color:#8d929b}.customer-stats strong{font-size:10px}.context-block{padding:15px;border-bottom:1px solid var(--hd-line)}.context-block>header{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.context-block h3{font:700 11px 'Manrope';margin:0}.context-block header a,.context-block header button{font-size:7px;color:var(--hd-blue);font-weight:700;border:0;background:transparent}.order-context-card{border:1px solid var(--hd-line);border-radius:9px;overflow:hidden}.order-product{padding:10px;display:flex;align-items:center;gap:8px}.order-product>span{width:34px;height:34px;border-radius:8px;display:grid;place-items:center;background:#eef3e9;color:#557245;font-size:8px;font-weight:800}.order-product>div{display:grid;min-width:0;flex:1}.order-product strong{font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.order-product small{font-size:7px;color:#8b9099}.order-product>b{font-size:9px}.order-id,.order-status{padding:8px 10px;border-top:1px solid #eff0f2;display:flex;justify-content:space-between;font-size:7px;color:#858a94}.order-status>span{color:#a96b0b;background:#fff3dc;border-radius:99px;padding:3px 6px;font-weight:700}.order-status strong{font-weight:600}.tracking-link{display:block;margin:0 10px 9px;color:var(--hd-blue);font-size:8px;font-weight:700}.order-actions{border-top:1px solid var(--hd-line);padding:7px;display:flex;gap:5px}.order-actions form{flex:1}.order-actions button{width:100%;height:26px;border:1px solid var(--hd-line);background:#fff;border-radius:6px;font-size:8px;color:#5e646f}.order-actions>button{width:30px}.context-compact>header>span{font-size:7px;color:#1d8759;background:#e8f8ef;border-radius:99px;padding:4px 6px;font-weight:800}.context-compact>div{display:flex;justify-content:space-between;padding:6px 0;font-size:8px;color:#858a94}.context-compact>div strong{color:#4a505b;font-weight:600}.memory-card{background:#f7f8fa;border-radius:8px;padding:9px;display:flex;gap:7px}.memory-card p{display:grid;margin:0;font-size:8px;color:#777c86;line-height:1.4}.memory-card strong{font-size:9px;color:#4a505b}.empty-memory{font-size:8px;color:#92969e}