Every conversation enters one operating queue.
One customer relationship.
Every team working together.
Channels, ecommerce context, human teammates, AI employees, knowledge, guardrails, and installed capabilities come together inside one tenant-private operating system.
Live facts ground replies and actions.
Understand, decide, learn, and improve.
Control what can happen automatically.
Everything shares context. Nothing shares tenants.
Choose the workspace
Install the channels, intelligence, productivity tools, and operational capabilities each team needs.
Connect tenant accounts
Every business authorizes its own store, mailbox, and social services with isolated credentials.
Set the operating rules
Define knowledge, roles, approval paths, amount limits, AI behavior, and escalation requirements.
Improve from outcomes
Use accepted work, corrections, CSAT, action results, and customer trends to strengthen the operation.
Customize what appears without rebuilding the product.
Tenant owners can shape navigation, branding, AI employees, widget experiences, macros, knowledge, rules, and installed products around the way their team actually works.
- Light and dark workspace modes
- Custom AI employee names, roles, voices, and profiles
- Live chat styling, steps, content, and branding
- Role-aware menus and approval responsibilities
Austin, Order SpecialistShopify · Knowledge · Manager approval
ACTIVELive ChatMessages · Help · Track order
ACTIVEBuild the support operation you want to run.
Use sample data first, then connect the commerce and channel tools your team already trusts.