Core IQ
Common ecommerce intents, resolution patterns, safety checks, and operational structures.
✓Audited cloud infrastructureSOC 2 + SOC 3 Type IIPCI-DSS SAQ A99.95% platform SLA
KLAXIFY INTELLIGENCEAI that reads the request.
Then finishes the work.
Explore the complete AI customer-operations system behind klaxify—from shared commerce intelligence to tenant-private learning and governed action.
🧠KLAX IQIntentional resolution intelligence
Workspace IQ
Your products, policies, brand voice, knowledge, approvals, patterns, and verified history.
Action layer
Live validation, policy decisions, approvals, execution, and visible audit results.
THE RESOLUTION LOOP
Watch intelligence become action.
Click any stage or let the story play automatically.
SJ
CUSTOMER MESSAGE
“My package is late, and can I change the delivery address?”
One message. Two outcomes.
klaxify separates the delayed shipment from the address-change request so neither question disappears inside a generic intent.
Bring in facts that change the answer.
Approved knowledge, verified customer memory, Shopify order state, tracking, permissions, and channel rules become one private context package.
Build an intentional resolution plan.
Use the tenant’s learned playbooks when they fit. Route ambiguity to a language model and keep each proposed reply or action explainable.
Check the policy before the action.
The order is still unfulfilled, the address is editable, and this action is allowed automatically. Sensitive work can require a manager or stop completely.
Finish the work and improve the next decision.
Update the address, send the customer a complete response, record the audit trail, and use the approved outcome as supervised learning evidence.
MULTI-INTENT UNDERSTANDING
Five questions should produce five complete answers.
klax IQ separates every requested outcome, understands dependencies between them, and checks each answer for missing coverage.
- Intent and sub-intent mapping
- Topic relationship detection
- Channel-aware response planning
- Completeness verification before send
Live AI resolution
Watching inbox✉
JM
JESSICA MILLER · EMAILCan you help with order #1058?
Hi! My order was due yesterday and the tracking has not moved. Can you check it and change the delivery address to my office if it has not shipped?
🧠
KLAX IQ · UNDERSTANDINGReading for requested outcomes, not keywords.
1.2sREQUESTExplain delivery delayOrder status · tracking exception
96%REQUESTChange shipping addressConditional on fulfillment state
93%⌁
LIVE CONTEXTChecking the facts that change the answer.
4 sourcesSHOPIFY ORDER#1058 · PaidUnfulfilled · $89.99
LiveTRACKINGNo movement · 6 daysDelivery exception confirmed
LiveADDRESSStill editableFulfillment has not started
EligibleSTORE POLICYManager reviewAddress changes over $75
Current✦
VERIFIED CUSTOMER MEMORY
3 trusted memoriesDog: AmberLoves a salePrefers concise email
✦
DECISION + GUARDRAILSChoosing the complete, policy-approved path.
ExplainedANSWERExplain the verified delay
ACTIONPrepare address update
POLICYAsk manager to approve
WHY
The package is delayed and the address is still editable, but this order is above the tenant’s automatic-change limit. Verified memory personalizes the reply; it never overrides live eligibility or policy.
Hi Jessica — I found order #1058 and confirmed the delay. It has not entered fulfillment, so we updated the delivery address to your office after approval. I also created a tracking watch and will keep you posted.
🧠
klax IQ captured the approved outcomeDecision, manager approval, Shopify result, customer reply, and learning evidence recorded.
LIVE CUSTOMER CONTEXT
Facts that change the answer arrive before the answer.
Conversation + commerce Connected
ConnectedORDER #12345Paid · Unfulfilled
$89.97SHIPPING TO44 Market Street
Charleston, SC 29401
Customer relationshipLiving memory
VIP CUSTOMER
Sarah Johnson
7 orders · $487 lifetime value · Subscriber
POLICY ENGINE
Every action takes the approved path—or stops safely.
Eligibility, payment, fulfillment, permissions, prior actions, value limits, and manager rules are checked at execution time.
- Automatic, approval-required, or disabled
- Different limits for every action type
- Human-readable reasons for decisions
- Provider request IDs and full audit history
Action decisionPolicy engine
RECOMMENDED ACTION
Refund $34.99
Damaged item · Repeat customer · Photo attached
HUMAN + AI
A modern workspace where people stay in control.
Suggested direction appears above the composer, smart macros fill live data, and action recommendations adapt to the actual customer request.
Human + AI workspaceDraft only
Hi Sarah! Your order #12345 has shipped and is currently in transit.
Track it here: View live tracking
#tracking
SMART MACRO4 live fields ready to fill
PROACTIVE OPERATIONS
Resolve the problem before the customer has to ask.
Monitor fulfillment, tracking, subscriptions, and operational signals. Apply the same context, policies, and approval rules used in the inbox.
Proactive operationsWatching 286 orders
AUTOMATION
RunningStalled shipment recovery
1
↓SIGNAL FOUNDTracking has not moved for 5 days
2
↓CONTEXT CHECKEDCarrier, fulfillment, customer value, policy
3
ACTIONS READYNotify customer · Watch shipment · Alert logistics
QUALITY + VOICE OF CUSTOMER
Turn every conversation into operational intelligence.
AI Supervisor checks quality one interaction at a time. Voice of Customer shows what the entire customer base is trying to tell you.
✦
Reviewing humans + AIAI SUPERVISOREvery reply gets a second look.
94Quality scoreReady after one correctionNeeds review
Factual accuracyOrder state verified
100Policy adherenceApproved return language
100CompletenessShipping question needs an answer
72Safe promisesNo unsupported guarantee
100VOICE OF CUSTOMERWhat customers are telling you
Last 30 days⌄Delivery delays32%
Ingredients21%
Subscriptions16%
Product sizing11%
SUPERVISED LEARNING
Your corrections become controlled training evidence.
Accepted replies, edits, rejections, resolution outcomes, and CSAT strengthen reusable skills. Promotions happen only after enough verified evidence.
- Tenant-private learning
- Reusable topic-specific playbooks
- Confidence and evidence thresholds
- Rollback for weak or outdated patterns
🧠
TENANT INTELLIGENCEklax IQ learning loop
Private to your workspaceA grounded reply and next step
Human judgment becomes feedback
Facts stay separate from style
Only inside your thresholds
APPROVED EXAMPLES1484% readiness
NATIVE MOBILE WORKSPACE
The customer, order, timeline, and actions in your hand.
KLAXIFY MOBILE · SHOPIFY IN CONTEXT
The whole customer relationship fits in your hand.
Watch the app move from a verified customer match to the live order, fulfillment timeline, and policy-safe actions without sending the agent to another screen.
Customer
12Orders$1,248Lifetime value1Returns
Dog: AmberLoves a salePrefers concise email
Used for personalization—not transaction eligibility.
Order #1058PAID▰
Max Care Soft Chews90 count · Quantity 1
$89.99✓
Linked automaticallyEmail, Shopify customer ID, and order number agree.
Fulfillment timelineIN TRANSIT- ✓
Order placedMay 6 · 9:14 AM
- ✓
FulfilledMay 6 · 11:02 AM
- ▣
In transitMay 7 · 6:32 AM
Out for deliveryExpected May 9
CARRIERUPSTRACKING1Z999AA10123456784ESTIMATED DELIVERYMay 9, 2026
✦
KLAX IQ RECOMMENDSUpdate the customer and start a tracking watch.
Send tracking updateVerified carrier status
ReadyEdit shipping addressFulfillment already started
BlockedCreate tracking watchNotify on next carrier event
Ready✓
Guardrails appliedOnly actions allowed by current order state are available.
✦
Customer verifiedStep 1 of 4
THE COMPLETE PLATFORM
Everything an ecommerce support operation needs.
Email, live chat, Meta, Instagram, and reviews.
Reusable replies with live customer and order variables.
Articles, URLs, uploads, product data, and website crawling.
Build governed workflows in plain English.
Branded messages, help, guided paths, and self-service.
Route sensitive commerce work to the right manager.
Resolution, CSAT, trends, AI quality, and outcomes.
Custom names, roles, voices, photos, tools, and rules.