A new email is missing
Confirm Gmail is active under Connections, run a manual sync, and search by sender or subject. Check the original mailbox for spam or filters. Reconnect only if the connection reports an authorization problem.
An AI draft answers the wrong request
Regenerate from the active conversation and confirm the newest customer message is visible. klaxify discards stale background work when a newer message arrives. If the issue repeats, use Contact support and include the ticket number—do not paste API keys.
A Shopify action is blocked
Read the validation message. Common reasons include fulfillment already starting, an existing refund, a disabled workspace rule, a missing scope, an amount over the automatic limit, or changed order state. Refresh the order before trying again.
A page does not scroll or display correctly
Refresh the installed app, verify browser zoom is near 100%, and test the other theme. If content remains inaccessible, include the page name, viewport size, and a screenshot in a support ticket.
Get help safely
Include the organization, page, ticket or order number, expected result, and approximate time. Never send passwords, OAuth tokens, Shopify access tokens, or AI provider keys in a support message.