Answers your team
can trust.
Search setup, policies, Shopify workflows, automation guidance, and everyday helpdesk operations from one maintained source of truth.
29 results for “AI”
Connect Gmail and manage email conversations
Authorize a tenant mailbox, import threads, receive new messages, and reply in the original Gmail conversation.
Read guide →AI teammatesCreate and customize AI agents
Give each AI teammate a name, specialty, brand voice, knowledge scope, photo, model, and permission policy.
Read guide →AI and automationHow contextual AI resolutions work
Follow the five-step process klaxify uses to understand, ground, govern, complete, and learn from customer requests.
Read guide →AI and automationTest and activate AI procedures safely
Version a plain-English workflow, replay it against tenant conversations, inspect every guarded step, and activate only a tested procedure.
Read guide →Automation and AIBuild automations in plain English
Turn an operating instruction into a reviewable workflow with tenant policies, approvals, and a visible run history.
Read guide →Using klaxifyReview Visual Claims And Evidence
Review visual claims and evidence Claims & Evidence gives tenant managers a secure verification queue for damaged-item, wrong-item, missing-item, and delivery-condition evidence. I
Read guide →Workspace managementReview analytics, AI activity, and the audit log
Understand support performance and inspect the validation, approval, and outcome of sensitive actions.
Read guide →Getting startedGet started with klaxify
Set up your workspace, add teammates, connect your store, and prepare your first AI-assisted conversation.
Read guide →Conversations and inboxWork in the helpdesk inbox
Understand the queue, conversation timeline, reply composer, AI draft, and ecommerce context panels.
Read guide →Daily support workUse the Operations Center and verified customer memory
Prioritize approvals and exceptions, inspect AI employee activity, and manage sourced customer facts safely.
Read guide →Daily support workOrganize inbox work with views, collaboration, and service targets
Build reusable queues, coordinate with teammates, update tickets in bulk, and monitor tenant-configured response targets.
Read guide →ConnectionsConnect Shopify and verify commerce context
Install klaxify for one tenant, sync orders and products, and verify live order context in the helpdesk.
Read guide →Connections and appsAdd integrations and capabilities from the Plugin Store
Install tenant-scoped capabilities, understand plan availability, and manage connected app access.
Read guide →Shopify operationsWork with customers, orders, products, and subscriptions
Find synced commerce records, open order details without leaving the workspace, and use verified context in support.
Read guide →Shopify operationsSafely refund, cancel, edit, note, and fulfill Shopify orders
Learn how preflight validation, approval policies, duplicate protection, execution, and audit history protect order changes.
Read guide →AI and automationReview reply quality and coach agents
Use AI Supervisor to inspect factuality, policy, tone, completeness, and promise safety across human and AI replies.
Read guide →AI teammatesHow klax IQ learns from approved work
Reuse safe merchant patterns, understand local decisions, and control what approved replies teach your workspace.
Read guide →Conversations and inboxUse macros and smart variables
Build reusable #phrases that insert verified customer, order, tracking, subscription, product, and brand information.
Read guide →Knowledge and self-serviceBuild the tenant knowledge base
Publish product and policy facts for agents, AI replies, and the customer-facing live chat help experience.
Read guide →Using klaxifyAsk Operator About Your Workspace
Ask klax IQ about your workspace Ask klax IQ is a local-first conversation bar for tenant managers. It answers ecommerce and helpdesk questions from the active workspace, prioritiz
Read guide →Using klaxifyConversation Intelligence And Csat
Conversation intelligence and customer satisfaction klaxify adds a reviewable intelligence layer to every customer conversation. It helps your team understand the request, organize
Read guide →Using klaxifyImport Store Knowledge
Import store knowledge Store policies and product guidance can be added to your workspace without copying every page by hand. Imported content is saved as a private draft first, so
Read guide →Using klaxifyManage Verified Product Intelligence
Manage verified product intelligence Product Intelligence is the tenant-controlled source of truth for product guidance. It combines the Shopify catalog with approved claims, evide
Read guide →Using klaxifyPerformance Revenue And Customer Trends
Performance, support outcomes, and customer trends klaxify combines day-to-day service metrics with ecommerce signals so teams can act before a customer issue becomes a fulfillment
Read guide →Using klaxifyRun Safe Commerce Experiments
Run safe commerce experiments Experiment Lab lets tenant managers test guidance before making it a standard part of support. Supported tests include reply guidance, recommendations
Read guide →Workspace managementManage your klaxify plan and billing
Review the workspace plan, open the billing portal, and understand included AI-assisted conversations and add-ons.
Read guide →Workspace administrationCustomize the tenant workspace
Choose the name, branding, menus, channels, connected apps, theme, and helpdesk features shown to your team.
Read guide →Getting startedTroubleshoot common workspace issues
Diagnose missing messages, stale AI drafts, Shopify action blocks, connection problems, and display or scrolling issues.
Read guide →TroubleshootingContact klaxify support
Open a technical support case with enough workspace context for a quick, tenant-safe investigation.
Read guide →