Analytics
Open Analytics to review your workspace conversation volume, response performance, resolution trends, and customer experience. Analytics are scoped to the current organization.
AI usage shown to subscribers focuses on support outcomes. Internal provider-token pricing and platform cost ceilings are not part of tenant reporting.
Audit Log
Managers can open Audit Log to inspect governed actions. Entries identify the actor, affected record, validation result, approval decision, Shopify request metadata, and final outcome.
Use filters to investigate a specific customer, order, action type, or time window. An approval record is not the same as a successful provider action: always inspect the execution result as well.
Conversation timeline
Each conversation also has a readable timeline showing classification, AI drafts, workflow matches, action proposals, approval decisions, tracking checks, and verified execution. Internal notes remain separate from customer-visible replies.