Connect a mailbox

Open Connections, choose Gmail, and sign in to the Google account used for customer support. Google shows the permissions klaxify needs to read, organize, and reply to support email. The authorization belongs only to the current organization.

After authorization, run the first sync. klaxify imports recent threads, deduplicates Gmail message IDs, and creates or updates matching customer conversations.

New-message delivery

Gmail push notifications tell klaxify when the mailbox changes. A scheduled reconciliation also runs as a safety net for a missed notification. The inbox updates from the stored conversation data, and replies are sent into the original Gmail thread.

Troubleshooting

  • If the connection says expired, reconnect Gmail from the same organization.
  • If an email is missing, run Sync now and check whether Gmail placed it in spam or another mailbox.
  • If a sender name is blank, inspect the original From header in Gmail and resync.
  • Never connect the same shared mailbox to two klaxify tenants.