Install the Shopify connection
Open Connections → Shopify, enter the store’s .myshopify.com domain, and approve the requested access in Shopify Admin. Each organization installs and stores its own Shopify authorization.
The requested access supports reading products, customers, orders, returns, and fulfillment context plus the write operations used by enabled safety policies. klaxify does not execute a write merely because permission exists.
Verify the connection
After installation, sync the store and open Orders. Select an order to view it in a modal. In the inbox, a matched customer shows Shopify identity, tags, recent orders, items, totals, tracking, and fulfillment state in the right panel.
Matching rules
klaxify matches a conversation to Shopify using verified customer identifiers and tenant-scoped records. Confirm the customer and order number before taking an action. If the wrong order appears, search or open another order rather than editing the displayed customer identity.