Open Knowledge Base to create articles about products, shipping, returns, subscriptions, ingredients, usage, troubleshooting, and other approved support topics.
Write useful source material
- Use one clear customer question per article.
- Put the direct answer near the top.
- Separate verified facts from recommendations.
- Add effective dates to policies that change.
- Avoid unsupported medical, legal, or performance claims.
- Review an article whenever the underlying product or policy changes.
An article may support human search, AI context, and the live chat Help tab. Publishing does not bypass agent permissions or commerce action policies. AI should use knowledge as an approved factual source, not as proof that an order action was completed.
Archive outdated material instead of keeping conflicting versions active.