Open Live Chat Widget to design the customer support experience shown on your website. Preview desktop and mobile layouts before copying the installation snippet.
What you can configure
- Brand name, logo, launcher, greeting, background, colors, radius, and typography.
- Home cards for a recent message, live conversation, ticket submission, feedback, and help search.
- Navigation tabs such as Home, Messages, and Help.
- The order and visibility of steps.
- Knowledge categories and published articles shown in Help.
Install it
Copy the generated snippet and place it once in your website theme before the closing body tag. For Shopify, add it to the active theme or use an approved theme integration. Test in a preview theme before publishing.
New widget conversations enter the current tenant’s inbox as Live Chat. Keep the public key in the generated snippet, but never expose private provider credentials in website code.