Open Customize Helpdesk and Settings to make klaxify fit the way your organization works.
You can choose the workspace name and brand presentation, switch light or dark mode, select which helpdesk menus appear, enable installed plugins, and decide which channels and tools are visible. The connected-app rail stays available while agents move between internal pages.
The left navigation keeps Operations and Inbox at the top, then organizes secondary tools into My work, Channels, Commerce, AI & intelligence, and Configure. Expand only the group you need. klaxify remembers each teammate's open and closed groups on that browser and automatically opens the group containing the active page.
Hiding a menu changes the workspace presentation; it does not silently delete data or disconnect an integration. Removing a provider connection is a separate manager action.
Keep the interface focused. Show the tools agents use daily, keep manager-only configuration in settings, and test changes with a non-manager account before rolling them out to the full team.