Ask klax IQ about your workspace
Ask klax IQ is a local-first conversation bar for tenant managers. It answers ecommerce and helpdesk questions from the active workspace, prioritizes the inbox, locates customer and order context, summarizes pending approvals, and opens the correct governed workflow.
What klax IQ can answer
- What needs attention right now?
- What are my customer trends or emerging Voice of Customer themes?
- What are the most common complaints and contact reasons?
- How many tickets are open, resolved, or waiting?
- How are response time, resolution time, AI assistance, and one-touch resolution performing?
- Which channels are busiest and how is CSAT trending?
- Which conversations are close to or past their response target?
- Which commerce actions are waiting for approval?
- Which replies need quality review?
- Find an order or customer inside this workspace.
Safety and cost
The first klax IQ layer is deterministic and tenant scoped. It has no model-provider cost. A local scope gate declines unrelated requests before an outside provider can be contacted. klax IQ is read-only: a request such as “refund order 1011” finds the order and opens its governed context, but does not issue a refund. Validation, permissions, approval policy, and the audit trail remain mandatory.
Every question is retained in the tenant’s Operator history with its intent, provider, and model so managers can understand how the answer was produced.