Import store knowledge
Store policies and product guidance can be added to your workspace without copying every page by hand. Imported content is saved as a private draft first, so your team can verify it before an AI agent uses it.
Upload a document
Open Knowledge Base, find Knowledge Import, and choose Upload document. Klaxify accepts PDF, TXT, Markdown, and HTML files up to 5 MB.
After the upload completes, open the new draft, confirm the wording and source, then publish it when it is ready.
Import one webpage
Use Import webpage when you already know the exact public URL for a shipping policy, refund policy, FAQ, warranty, or product guide. Klaxify extracts the readable content and keeps the original URL with the draft for reference.
Crawl a website
Use Crawl website to discover several public pages from the same store domain. Choose:
- Policies and help pages for a focused import of returns, refunds, shipping, warranty, FAQ, and support pages.
- All public pages for a broader crawl when important content lives outside the usual policy paths.
You can limit a crawl to between 1 and 20 pages. Klaxify follows the site's public crawling rules, stays on the same domain, and does not access private or internal pages.
Review before publishing
Every imported page is private by default. Check dates, eligibility rules, countries served, product claims, fees, and exceptions before publishing it. Split long pages into focused articles when that makes the answer easier for agents to retrieve.
If a source page changes later, import it again and compare the new draft with the currently published article before replacing it.